Tuesday, May 04, 2010
CATCH 'EM DOING SOMETHING RIGHT!
As I begin training a new cohort of healthcare managers in a London hospital, I have already discovered a wealth of expertise and motivation amongst them.
All too often, the media would have us believe that there are too many managers in the health service (maybe at senior level???), they are too expensive (salaries are not as high as people would imagine) and there is too much bureaucracy (the last point is probably true).
However, having already completed the first group just last month, I was witness to a wonderful array of practical, low or no-cost ideas from them about how to improve things for the end user i.e. THE PATIENT.
I have no doubt, this new group will be just as motivated.
What a shame that the media overlooks this fact - but then that wouldn't sell papers would it?
Józefa
http://thePOLgroup.com
Wednesday, March 10, 2010
CREATIVE TEAMS
Just received this from a dear work colleague who clearly appreciates our differences and our strengths in working together.
“Why can creative teams achieve more together than they can separately? …
- Great creative teams are diverse. They are composed of very different sorts of people with different but complementary talents. ..
- Creative teams are dynamic. Diversity of talents is important, but it is not enough. Different ways of thinking can be an obstacle to creativity. Creative teams find ways of using their differences as strengths, not weaknesses. They have a process through which their strengths are complementary and compensate for each other’s weaknesses too. They are able to challenge each other as equals, and to take criticism as an incentive to raise their game.
- Creative teams are distinct. There’s a big difference between a great team and a committee. Most committees do routine work and have members who are theoretically interchangeable with other people … Creative teams have a distinct personality and come together to do something specific … “
Józefa
The POL Group - a unique community of learning practice
Saturday, February 27, 2010
LEARNING 'MOODS'
Friday, November 13, 2009
OPEN DECLARATION ON PUBLIC SERVICES IN EUROPE

In November 2009, I joined the such an Industry Declaration on Public Services in Europe and the group on Facebook supporting this declaration.
This is an open declaration, collaboratively built and endorsed by EU citizens who share the view that the web is transforming our society and our governments. We feel e-government policies in Europe could learn from the open, meritocratic, transparent and user-driven culture of the web. We also feel that current web citizens should engage more positively with government to help designing a strategy which is genuinely difficult to adopt in the traditional culture of public administration.
There is only 5% sign up from the UK so far, with the greatest support coming from Spain (23%) so far...
ES 100
DE 87
NL 78
IT 52
GR 49
UK 37
BE 20
FI 17
PT 15
DK 14
DK 14
OTH 13
FR 11
AT 10
IE 5
RO 3
SE 3
HU 1
LU 1
Grand Total 521 (as at 1 November)
Let's hope that the declaration and its supporters are given a voice that can be heard.
Józefa
The POL Group
Friday, November 06, 2009
FIVE COUNTRIES IN FIVE WEEKS!
To say that I am exhausted is something of an understatement.
One of the reasons for not posting since September is that I have been on the road for weeks - the result? A wonderful range of travelling experiences from Bulgaria, Romania, Slovakia, Germany and Belgium.
One of the things I enjoy the most about travel is the opportunity to meet exciting new people, and taking part in European Commission funded projects - this allows me to indulge my two great passions:
- my overwhelming professional desire to improve the learning capability of those working in organisations (and the organisations themselves)
- expanding my knowledge base about Europe and its culture
VISIBLE has been an overwhelming success, not just for the project but for the partners as well - after all, how often can you say that you want to continue working with the people you are thrust together with in a project? Hopefully there will be a follow up - VISIBLE2 to evaluate our findings and report on applications that help to improve the competency of project managers working in Regional Development Agencies across Europe.
TI-SAETO has started well and will take me to Turkey (twice) and Latvia next year, so more active blogging then.
Józefa
The POL Group
Sunday, September 20, 2009
MUSICAL WORDS
Wednesday, August 12, 2009
FEAST OF STRANGERS
I have always highly respected the work and writing of Professor Theodore Zeldin, and once again, he is pushing the communication boundaries with a truly unique event to be held in London on 22nd August - a Feast of Strangers.
Here he is orchestrating a giant discussion between strangers. This is just talking, you might say, however, consider for a moment how many societal and political problems could be erradicated simply by keeping the communication going.
For more information about the Feast of Strangers event - click here
From a business perspective, managing change, building a team, achieving business targets all benefit from good, clear and effective conversation. Theodore Zeldin believes that conversation is a 'art' and as such needs to be cultivated and nurtured - for more information and to listen to a Radio Netherlands interview - click here
Józefa
The POL Group
Wednesday, July 08, 2009
BUSY TRAVELLING PERIOD
One reason for not blogging in recent weeks is that I have been doing some extensive travelling in the UK and abroad. My brain is so full of thoughts and new ideas I hardly know where to start.
Firstly, I went to Newcastle in June, to the University of Northumbria to be precise where I attended my very first academic conference and what an experience that was! I originally thought that the presentations might be a little dry and heavy, but not so. Some superb, well researched presentations and very welcoming and friendly people meant that my note book is full and certainly the challenge now is to transcribe some of my key learnings into either papers or reflected in my current work.
Then the following week, I was off to the Netherlands, to Hertogenbosch (Den Bosch) to speak at an ECLO annual conference (more practitioner based). ECLO (European Consortium for the Learning Organisation) is Europe's longest serving Community of Practice and I continue to be proud to be their Secretary-General. The conferece, as ever, was an eclectic mix of speakers and participants from Europe and beyond. Apart from being around some familiar faces, it brought back some wonderful memories of the ECLO 2008 conference at which I spoke at and also had taken my son, James, with me for his work experience, first as an event co-ordinator with ECLO in Budapest and then to Berlin to work in the city centre for Regus in Kurfurstendamm. ECLO is always a very thought provoking and this conference was no different - next year it looks like it might be in Turkey.
Finally, last week, I was in Norway (Oslo) attending a special meeting as part of my current work on an EU-funded project looking at developing a competency matrix, developmental guide and game for project managers working in European Regional Development Agencies. Working (well actually playing the game that we are developing) in sweltering Oslo (cool offices though) and then an evening dip in a (nudist) lake in a forest on the outskirts of Oslo seemed an absolutely surreal experience. I will be taking the 'game' to Bulgaria, Romania and Slovakia during September and October this year.
Back in the UK on Saturday, meant watching my son appear as Eddie in 'Blood Brothers' (as part of his local theatre group) and running my first UK Masterclass (How to cut training budgets and increase learning) in London on Tuesday.
All I can say after this little lot is phew!
Happy Summer everyone.
Józefa
The POL Group
Monday, June 01, 2009
NEW SEARCH ENGINE?
Is the WolframAlpha likely to be the intelligent replacement for the Google search engine over the next 20 years?
Grab a drink as it's a long film but worth watching.
If however, you want to jump to the film that shows you how it can be used click on link below:


Józefa
The POL Group
Friday, May 08, 2009
KEEP ON TRAINING AND LEARNING
Monday, May 04, 2009
TIME WITH THOSE YOU LOVE IS IMPORTANT
It is so easy to get completely swamped with work things that time off (for good behaviour) eludes even the most disciplined of us. This weekend and Bank Holiday has been a lovely reminder of how precious time off with the family and friends actually is.
Amidst the (very) long list of things "to do" was a small note, hidden away reminding me to 'down-tools' for a short period of time and do something that didn't involve work.
Oh what a joy to pull weeds (no I am not joking) and plant lovely colourful flowers, even though the threat of rain has been around all day.
Oh what joy to watch young daughter 'perform' at a Parish 'fayre' with her drama group and revel in the fact that it was all so well received.
Oh what joy it will be tomorrow (Tuesday) to go off with son to attend Harry Potter auditions (fingers crossed), he has already been in one film, so maybe, just maybe, he will be in another!
During the current challenging work climate, all around find themselves scrabbling to secure new work and whilst important (to live), the downtime it affords us to open our eyes and spend a little more time doing things much closer to home is a bonus.
I feel rejuvenated and ready to face the working week again with a renewed energy from taking time out to stop and look and listen to what I am already very rich in - family!
Have a good week all of you.
Józefa
The POL Group
Tuesday, March 31, 2009
SKP COGNITIVE MAPPING TOOL
Thursday, March 12, 2009
FROM THE MOUTHS OF BABES
My 11 year-old daughter never ceases to amaze me with her wit and intellect and view of the world.
This morning she decided that she would create a set of reflection cards, one for each day and put these in her school locker to guide her actions that day - wow!
Here are her 9 thoughts http://twitpic.com/20wjd
I wonder what we can learn from this approach in our daily working lives with regards ethical behaviour, atttitudinal development, skills acquisition and knowledge creation?
Józefa
The POL Group
Wednesday, January 21, 2009
2009 HAS REALLY TAKEN OFF!
After a particularly difficult 2008 (on the personal front) this year has started with an almighty BANG!
I have been chosen as one of only two UK businesses to receive the Global HR Excellence Award in HR Leadership from the World HRD Congress!

Training (Instructional Design and Training Delivery)
Learning (EU projects, Interim HRD and Voicing)
Knowledge (Cognitive Mapping and Evaluation)
Quality (Standards in Training, ISO 10015, EFQM)
I know that in times of recession businesses often cut back on their training budgets or slash them altogether - a false short-term solution as this often leads to capacity and capability issues later when there is an eventual up-turn, resulting in more money needing to be spent on re-establishing performance levels of the workforce.
Józefa
The POL Group
Wednesday, December 03, 2008
WORKING IN EASTERN EUROPE

My 2-day seminar will be about learning methods and "Effective facilitation of the learning process: face-to-face and online"

I will blog my pictures and responses early in the New Year...so come back again to read how UK learning methods and techniques are being accepted in Eastern Europe.
Have a good Christmas and Happy New Year to you all!
Józefa
Tuesday, October 07, 2008
6th ANNIVERSARY TODAY!
Well would you believe it - today is my sixth anniversary of setting up The POL Experience, I can remember my first day back on 7th October 2002, as if it were yesterday.
I was working evaluating a national e-learning programme provided by LearnDirect and collating responses to a national survey I had distributed a month or so earlier.
At that early stage I had one lap top and a dial up connection by the front door, so there was I perched on the bottom step of my stairs entering in data as fast as I could before the connection went down.
Nowadays my computer system is far in advance of those early memories. I am wireless, networked and run a few computers and two printers from anywhere in my home office. Working from home is still a delight although I have had to find lots of ways to store my ever-growing research papers and material.
I grew out of storing backups on CD-Roms, very early on. Then I moved to WinZip disks, they were soon replaced by DVD storage and now I am using a 1 Terabyte Network storage system with two back-ups and three Exchange servers for my mailboxes - wow!
The learning has continued and I consider myself very lucky to have survived through a variety of family tragedies alongside the normal business ups and downs - here's to reaching the tenth anniversary!
Józefa
Tuesday, June 03, 2008
BUSY MONTH OF MAY!
An International conference in Budapest, then a week working in Berlin (both work experience with my son, see http://jdfawcett.wordpress.com) and then...
I am working hard to set up my first Auditors certification programme 30th June – 2nd July in London, I have just been awarded Fellowship of Institute of Training and Occupational Learning, following an interview on Friday last, I have just been upgraded to Senior Lecturer at University of Westminster, I was nominated and won the Speakers Award for the presenter with the most impact at the ECLO Conference in Budapest and voted in as ECLO Secretary-General for one-year tenure. Phew, it has been a busy month, I wonder what June has in store!
Saturday, May 03, 2008
EUROPE HERE WE COME!
...this time with my son, James. Along with most 14 - 15 year olds here in the UK, it is time for many schools to get their work experience period underway.
James and I have been planning his for the last six months mainly so that he could take advantage of the opportunities that are being afforded me this May in Budapest and Berlin. His work experience school brochure states that work experience..
"..is an opportunity for students to carry out real work tasks on employers' premises and experience, as closely as possible, the hours, working conditions and disciplines they would encounter as employees"
Its aim is to
- motivate students towards further education and training
- teach students about the opportunties and realities of working life
- allow students to apply the social skills they learn back at school
To help him along the way, we have set up a blog to record his thoughts and key learning online - many of my network have written comments to encourage him. Reflective practice is paramount and is emphasised in his school record book, asking particular questions like:
- What tasks did I do today?
- What were the skills that I used in these tasks?
- What did I learn today that was new?
Perhaps those of us in work (some for many years) would also benefit from such reflection.
Keep up to date with James' own learning journey and please feel free to post comments and words of encouragement too, click here for James' blog.
Józefa
Tuesday, April 15, 2008
2008 IS PROGRESSING FAST!
Having been away from this blog now since December 2007, the learning has not stopped, quite the opposite.
My focus has been on my family and my elderly and infirm parent and in-law who are both now getting the level of care they need to support them through their old age years (one is 90 years the other is 83 years). Blogging came right at the bottom of a long list of things to do.
Something I learned many years ago when I was working in the NHS in UK was 'QUALYS' = Quality of life years. What was deemed important was to preserve as much of the quality of an elderly persons' life and not just elongate it and that is what the last four months in particular (and the preceding 13 years) have been about.
What do I wish I had learned earlier? To recognise and take into consideration what things were going to be necessary to have in place when one gets older and certain faculties start to diminish so as to relieve the inevitable burden on the family.
We will all get old or have to deal with elderly parents - think now about how you would cope and make as much provision as possible to help them enjoy their last years.
Sunday, December 09, 2007
Friday, October 19, 2007
NEW SKILLS TO BRING TO CLIENTS
...with me acquiring a brand new skill that will be a tremendously useful addition to my portfolio offering to future clients.
I am in the process of producing TWO eLearning programmes for my current client, one on User Involvement the other on Information for non-information professionals. My usual role is that of Instructional Designer (and it was in this role I produced my first eLearning programme for this client on Benefits Awareness). Instructional Design incorporates, gap analysis, development of content and supporting material, the structural layout of the programme and the formative and summative assessment points, all of which sit within a Learning Management System (LMS).
However, since receiving further training, I can now take the content design that I produce and create the online presence and feel of the whole eLearning product aswell using flash software.
Whereas I cannot put the two finished programmes on this blog, I have uploaded part one of of a two-part film (0:33 secs) that I have written and produced which will be included in the User Involvement eLearning programme.
If you are interested in developing eLearning programmes and wish to utlise my programme development skills, then please contact me on jozefa@thepolexperience.com
Józefa
Take a few moments to look at my new POL Portal to learn about my range of learning interests.
Monday, September 24, 2007
I AM BACK
Visiting my blog again after such a long time away made me realise how much has happened that I have not shared here, perhaps too much!
The learning has been extensive and brought me back to a realisation about work/life balance. There are times when you need to preserve what works well, not spend time worrying too much about things you have no control over but invest your time only on things that can make a difference, to you or others.
During my break I have also taken time to revisit some lovely books that put things into perspective. One of my favourites just now was a present from my business partner, it is called 'Wink' by Roger Hamilton, and it is a parable about wealth beyond words.
Without giving away too much of the books' secrets, there is just one part that I do want to share as it links so perfectly with learning and is something that I feel I will be doing for a while as I reflect upon these last five months.
Think It
Ink It
Do It
Review It
I look forward to posting here again.
Józefa
Monday, April 16, 2007
KEEP YOUR LEARNING OPTIONS OPEN
Over the last few years there has been a wealth of information written about eLearning. People definitley fall into one of two camps - they either love it and see its huge potential or they hate it, criticising its content and format.
When I talk about eLearning at University to students I have discovered, to my complete surprise, the most critical group that falls within the latter camp are HR professionals and in particular, HR Development professionals.
This is such a shame, as technology can be used in so many ways to enhance traditional classroom based training and facilitation. Perhaps it is seen as competition. Perhaps it is seen as distracting. Maybe, it is seen as something that will negate the need for trainers and facilitators in the future.
The CIPD quotes on its website that from their survey in 2005, which focused on eLearning and its respondents' views on how it is shaping organisational learning as a whole. For the first time, over half of respondents (54%) reported that they use eLearning, and a further 39% said they had plans to introduce it in the coming year. And while eLearning accounted for less than 10% of total training time, in the vast majority of organisations, respondents expected this to rise dramatically to up to 50% in three years time.
I am busy working with one of my clients and developing three new eLearning products for their new Virtual Learning Environment, as a supplement to their traditional face-to-face education programmes. This is exciting and the resulting first product is very warmly received by users who need to find a way to acquire the knowledge they need in a fast and efficient way.
It only leaves me to send a plea to fellow HR professionals - keep your learning options open and maybe get involved in designing eLearning as a valuable tool for the future relationships between the front line and HR.
Józefa
The POL Experience
Saturday, March 17, 2007
WE ALL NEED SUPPORT AT SOME TIME
With so much of my work focusing on helping others to learn, whether it be in a traditional classroom environment (University) or at a special management network meeting (Institute of Healthcare Management), I use storytelling in lots of different ways to help participants gain a better understanding of the the subjects we are addressing.
One of my favourite stories at present comes from a lovely book call 'Tales for Trainers' by Margaret Parkin (Kogan Page, 2002)
I hope you enjoy it and can identify with the moral of the story between the lines and the words she uses.
LESSONS FROM THE GEESE
- As each bird flaps its wings, it creates an uplift for the bird flying behind. Flying in a 'V' formation adds around 70% greater flying range than if a bird was flying alone.
- Whenever a goose falls out of formation, it suddenly feels the drag and resistance of trying to fly alone, and quickly gets back into formation to take advantage of the lifting power of the bird in front.
- When the lead goose gets tired, it rotates back into formation and another goose takes the lead.
- The geese at the back of the 'V' honk to encourage those up front to keep up their speed.
- If a goose gets shot down or becomes sick, two others drop out of formation and follow it down to help and protect it. They stay with it until it is either able to fly again or dies.
We all need support at times, whether it is to do with work or a personal goal.
Have a good month.
Józefa @
The POL Experience
Sunday, February 11, 2007
WE CAN HEAR - BUT DO WE LISTEN?
The learning journey continues...
As we start 2007 and our normal working routines, I find myself back at my part time lecturing at Birkbeck College, University of London with my class of 23. This semester, we are looking at ‘Understanding Organisations’. What underpins this subject is an appreciation of what makes up an organisation - not the bricks and mortar, environment or culture - but the people who work in it.
Communication, as ever, plays a vital role. Some of the work my students handed in just before Christmas, made clear that communication and understanding each other (they had just completed a group presentation project) was the hardest thing to get right. Yet, it was the most rewarding when done effectively and many of them highlighted this personal development in their reflection work afterwards.
Another situation where communication was highlighted as being the vital ‘change factor’ was on television these last few nights (8-10 Jan) featuring a series of programmes charting the progress (?) of a certain business guru, Gerry Robinson, who believes that any organisation can be made to run well. The programmes charted his visits to Rotherham General Hospital, which were to reduce waiting times over a six month period. Each of them seemed to have the same underlying message – lack of communication (and subsequent action) between certain parties within the hospitals themselves. The scenes that I saw showed him getting people together and talking to each other about the problems and how they wanted to see them resolved.
What struck me what not only the simplicity of what he was trying to do, but the fact that getting people to talk to each other is only part of the solution, he needed to somehow help them to listen as well as hear what was being said.
All of this is great if you can hear, but what about those who can’t? Often people who are deaf or hard of hearing, listen better than those of us who have so-called 'good' hearing.
So my three messages from this little mid week reflection?
- If you don't want to know the answer, then don't ask the question
- If you ask the question, then have the good grace to really listen to the answer
- Support those who have difficulties with hearing because they have good ideas and need to be listened to as well
Józefa
Tuesday, January 02, 2007
Sunday, December 17, 2006
NEVER TO OLD TO TRY SOMETHING NEW!
With Christmas nearly upon us and thoughts turning to time with the family eating, drinking and being merry, I chanced upon a wonderful example of how, even at this time of year, the new communication mechanisms that are afforded us by technology are being embraced by not just the younger generation, but us 'oldies' too!
Take a look at Marguerite Patten, who at 91 has just got into video podcasting and at the same time learn how to use other technology (like the microwave) to conjure up a tasty home cooked Christmas pudding in minutes...click here
Have a fantastic Christmas and Happy New Year to you all!
Friday, November 17, 2006
RECORDING EXPERIENCES
The 13th - 15th November has been a whirlwind of activity as I have been in Cardiff speaking at the Institute of Healthcare Management's Annual Conference.
Monday evening was a wonderful Civic Reception, hosted by the Mayor of Cardiff and NHS Wales in the beautiful Cardiff castle. Whilst Tuesday evening was a black tie Awards Dinner celebrating the services and experiences of many healthcare managers. During the conference on the Tuesday and Wednesday I spent hours talking to delegates about networking and its value to management and personal development.
A surprise opportunity also came my way, a chance to be interviewed by, not one but two, TV production companies, GBTV and NICE TV (a part of ITN consulting). Once the films are edited and produced, there will be a link to them from this blog.
Back home time is now being spent following up contacts and developing new friendships... and in a couple of weeks, I am doing it all over again in London.
Phew!
Wednesday, November 08, 2006
LOTS AND LOTS OF TALKING...
October has been busy teaching on UG and PG programmes with a total of 48 new students and November is proving to be the same.
In addition to the teaching I am speaking about knowledge sharing and networking at two exciting conferences, one in Cardiff on 13th - 15th November for the Institute of Healthcare Management http://www.ihmevents.org.uk/index.php the other in London on 30th November for the NHS Networks Annual Conference http://www.ukhcc.com/event/mi/mi_prog2.html
With all of this talking, I am going to need some throat lozenges!
Monday, September 11, 2006
TIME TO STOP AND REFLECT
Having chanced upon this reflective piece [author unknown], written just after 9/11, it seemed appropriate to post it on this blog today.
You can choose whether to share this insight, or just hit delete. The reactions, as cited on the discussion forum where it was found were mixed with some stating that this is an “..example of overgeneralization leading to an unwarranted negative view on life.”The Paradox of Life Today
The paradox of our time in history is that we have taller buildings but shorter tempers, wider freeways, but narrower viewpoints.We spend more, but have less; we buy more, but enjoy less. We have bigger houses and smaller families, more conveniences, but less time.
We have more degrees but less sense, more knowledge, but less judgment, more experts, yet more problems, more medicine, but less wellness. We drink too much, smoke too much, spend too recklessly, laugh too little, drive too fast, get too angry, stay up too late, get up too tired, read too little, watch TV too much, and pray too seldom.
We have multiplied our possessions, but reduced our values. We talk too much, love too seldom, and hate too often.
We've learned how to make a living, but not a life. We've added years to life not life to years.
We've been all the way to the moon and back, but have trouble crossing the street to meet a new neighbor. We conquered outer space but not inner space.
We've done larger things, but not better things. We've cleaned up the air, but polluted the soul. We've conquered the atom, but not our prejudice.
We write more, but learn
less. We plan more, but accomplish less. We've learned to rush, but not to wait.
We build more computers to hold more information, to produce more copies than
ever, but we communicate less and less.These are the times of fast foods and slow digestion, big men and small character, steep profits and shallow relationships. These are the days of two incomes but more divorce, fancier houses, but broken homes. These are days of quick trips, disposable diapers, throwaway morality, one night stands, overweight bodies, and pills that do everything from cheer, to quiet, to kill. It is a time when there is much in the showroom window and nothing in the stockroom.
Make up your own mind!
Monday, September 04, 2006
IT'S THE START OF A NEW YEAR!
No, don't worry, I haven't lost my marbles, well not yet at least. It really IS the start of a new year for many people across the country.
First of all, there are the school children, ready to go back to their new classrooms [and a new school year] and see their mates, whom they have been without for over six weeks now.
Then there are the mature, adult students, who are embarking upon new courses in a new Academic Year in Further Education [FE] and Higher Education [HE].
Not forgetting the working staff who have to find time to study alongside their normal day to day jobs, often embarking upon new distance learning and eLearning programmes around now.
Then there are the lecturers, like me, who are also starting a new year of teaching.
My newest lecturing role is part time at Birkbeck, University of London with my 'new year' for them starting in October on their Certificate in Management.
Then there is my other part time lecturing role for University of Westminster [where the 'new year' starts a little earlier at the end of September] on their CIPD Post Grad Masters in Personnel & Development.
Finally, I have just trained as a marker and assessor of student assignments for a new distance learning management programme designed to be more flexible and fit in with the working staff in the NHS across the UK.
Phew!
This New Year thing comes round really fast, in just four months time it will be Christmas, and then another New Year!
Józefa
Friday, July 21, 2006
FIRST REGIONAL MANAGEMENT NETWORK IN HEALTHCARE IN BIRMINGHAM
Here is the new CEO, Sue Hodgetts at the event I helped organise in Birmingham on 20th July.
More pictures coming soon...
[Sound of knowledge sharing at meeting]
[Józefa]
“OK I am just going to start interviewing some of the participants at the first Regional Management Network here in the West Midlands. I am here with Wendy would you tell me what you have thought about this evening?”
[Wendy]
“I really didn’t have any particular expectations so it’s always a pleasant surprise and I certainly would suggest to other members of my team as a valuable learning experience by attending”
[Józefa]
“OK Wendy thank you, I am sorry I can’t see your name badge ….Chris… where are you from?”
[Chris]
“I am from the Heart of England NHS Foundation Trust”
[Józefa]
“Is this your first networking event here with us?”
[Chris]
“I have been a long time supporter of the IHM I think it is important at a number of levels, for managers to keep themselves up to date, to be able to tap into the network and learn from each other and thirdly in terms of ensuring the skills of the workforce are equipped to meet the demands of the NHS that we find ourselves in today.”
[Józefa]
“Chris that’s fantastic will you come to another event, if we hold one say in a couple of month’s time?”
[Chris]
“I might do”
[Laughter]
[Józefa]
“What will we need to do to ensure that yourself and others perhaps might come along with you next time?”
[Chris]
“I think specifically targeting certain areas and projects as you’ve done tonight and highlighting whether we can reach the management service improvements in patient care if you target that you’ll get a more specific audience coming along to hear about the issues”
[Józefa]
“Would you agree with that Wendy?”
[Wendy]
“Yes, very much so, I think if you focus on areas that will bring in a very specific audience with certain developmental needs and I think that making it more specific will consolidate some extra learning for a particular group of individuals”
[Józefa]
“Thank you both very much indeed”
-end of interview-
I am really enjoying this project for the Institute of Healthcare Management and the Department of Health and learning so much as well.
If you need help with organisational learning and training, then visit my website to find out more about my range of services.
Tuesday, June 27, 2006
Monday, June 19, 2006
Saturday, June 17, 2006
I'M BACK AND WITH SOMETHING BRAND NEW!
Come back soon to 'hear' more of my ongoing learning journey..
Sunday, February 26, 2006
MEETING IN BRUSSELS
During a short trip home from Brussels where I was attending an Executive Board meeting of the European Consortium for the Learning Organisation http://www.eclo.org/ I had the time to reflect upon the exciting and stimulating and extensive discussions that had taken place over the previous 24 hours. My thanks go to Ruud (Netherlands), Olé and his wife Elly (Denmark), Ulrich (Switzerland), Marc and Brigitte (Belguim), Jim (Scotland), Mary (Ireland), Andrew and Richard (UK) for their wonderful company and innovative ideas which will help us to drive forward the latest developments planned by E.C.L.O. across 2006/2007, things like:
- an International conference in Prague on 22nd & 23rd May (mentioned in last posting below)
- a Corporate Learning Think Tank focusing on Academic & Professional Practice
- The E.C.L.O. Book
- The ECUANET (European Corporate Universities and Academies Network) an EU-funded project conducting action research into Corporate Universities/Academies and strategic corporate learning with a view to creating a best practice network of European players – adopters and providers http://www.ecuanet.info/
Thinking about Corporate Universities/Academies and from online discussions with some of my Post-Graduate students (studying Management Development as part of their Masters programme in Personnel & Development), there are varying views regarding the benefits to organisations considering developing their own CU/A.
One student wrote:
“CU’s can create a strong culture within an organisation which in itself would have advantages such as unity and understanding amongst all employees, getting everyone focused with organisational goals leading to business success”
Another proposed:
“…why not industry academies, where all organisations, regardless of size, can send their employees?”
As an alternative argument, another contribution raised issues such as:
“…CU/A’s are complex and I am not convinced that this is the right way forward…might these become vehicles for corporate socialization and propaganda?”
Wow, powerful thoughts and worthy of this further ECUANET research.
With an agenda as extensive as this, E.C.L.O. promises to be an interesting consortium to be involved with over the next few years and I am delighted to be part of these emergent themes.
If you want to get involved yourself then send an e-mail to Brigitte Jack at info@eclo.org or even try and come to the conference in Prague in May. Readers of this blog get a special discounted rate resulting in a whopping €100 off the conference price but only if they quote my name. So review the programme http://www.eclo.org/Description%20and%20Programme%202006.htm and maybe see you in Prague?
Tuesday, January 24, 2006
POL GOES ALL EUROPEAN
As part of my continuing learning journey I am often in deep discussion with individuals and clients alike about what it means to be a Learning Organisation. Is this an unattainable goal or do organisations really stand a chance to benefit from their existing expertise to further business improvements, reduce risks and enhance quality control?
E.C.L.O (European Consortium for the Learning Organisation) - the longest serving Community of Learning in Europe - certainly believe that this is a concept worth fighting for and encourage individuals from around Europe to join and develop a deeper understanding of what makes a organisation learn from itself.
This year, I have again been invited (with my colleague from KnowledgeWorx) to speak at their 13th International Conference which focuses on 'Creating Capacity for Change' the four key strands are:
- Understanding Organisation Dynamics (academic papers)
- Organisation Dynamics in Action (working case studies)
- Leadership and the capacity to change (leadership and management)
- Facilitating the capacity to change (corporate universities and other innovative tools)
As a member of the conference committee I can tell you that there are some exciting proposals for the programme outline. In addition to the conference E.C.L.O is also revamping its Academic and Professional Practice Board who are already working on developing a variety of very intersting research projects for 2006.
It seems like the LO concept is NOT dead in the water and with this European emphasis more organisations from the corporate and academic worlds as well as consultancies and the public sector remain committed to explore new directions for successful business and people development in a learning organisation perspective.
Józefa @ The POL Experience
Link to website
Wednesday, January 18, 2006
NEW INTAKE OF STUDENTS
As a part-time lecturer, I am now embracing the start of another academic year, you know it is easy to forget that tutors can also gain so much from teaching such eager and enthusiastic Post-Graduate students. Many of my students are part-time, balancing a busy job during the day and then studying until 21.00hrs at night twice a week however, they come to class with smiles on their faces and a level of energy that makes the evening appear to just fly by.
Some of us have of course been there and done that ourselves and so can empathise with the tiredness and the frustration of trying to fit it all in within the extended working day.
Still - that aside - I had 11 eager students on Monday [with more to follow in the next two weeks] on this HRD specific 'Management Development module', and I am certainly looking forward to some healthy debates each week.
In my opening address I directed them here to learn about blogging, so if you have made it and are reading this posting - welcome!
Hopefully this PG programme will increase the profile of HRM & HRD as bona fide professions in their own right, then HR can finally start to have a real influence on business development issues as well as improving people management skills in the workforce.
We have a long way to go, but it will be worth it!
Józefa @ The POL Experience
Sunday, January 01, 2006
HAPPY NEW YEAR!
After a few weeks of eating, drinking and being merry it is time to pull in those waistbands, make and break those New Year resolutions and start to ponder what the next twelve months will bring.
Wishing you all a very Happy New Year!
Józefa
Tuesday, December 13, 2005
CHRISTMAS IS COMING!
Like many people around the world who celebrate Christmas, the next few weeks are packed with shopping, card writing, present wrapping, food organising and then collapsing in a heap in a warm cosy place with a drink in hand to enjoy the festive season - and I am no different.
Many thanks to all of you who come and read this blog and here's wishing you a wonderful Christmas season and a very Happy New Year!
See you in 2006.
Józefa
Click here for some special tuneful greetings and cheers!
Help me celebrate my first three years in business by sending this blog to just ONE person you know that would find the contents helpful to further their own personal and/or organisation's training & development plans. If your referral turns into their company commissioning work from me, YOU will earn 12 weeks personal eMentoring support across a wide range of Learning & Development, Training Design & Delivery or Management Development areas - totally FREE OF CHARGE (normally worth £300).
Thursday, November 10, 2005
CAN YOU HEAR ME?
I hope you are all enjoying the 'virtual me' that welcomes you to this weblog. Those that are re-visiting will notice that I have recently had a major hair re-style, hope you like it!
One of my newest ventures is to re-start my voice over work for corporate training videos. Meeting with my voice coach recently got me thinking about offering this as part of my business portfolio. So if your company is considering making an in-house information series, online virtual newsletter, training or eLearning production, then why not send me an e-mail or even give me a call on +44 (0)7778 382 056 and learn how I could help you promote your message with clarity and impact.
ONGOING ANNIVERSARY OFFER:
Friday, October 07, 2005
LET'S CELEBRATE - IT'S MY THIRD ANNIVERSARY!
Well it is precisely three years today (7th October 2002) that I set up as an independent learning practitioner operating through The POL Experience and what a jam packed three years it has been.
So many different clients, a wide variety of international conference speaking events, exciting learning opportunities, blogging and the chance to share my range of learning and knowledge development expertise with a wide range of readers from across UK and Europe.
Talking about this blog, I started it in February 2004, and so far have had 326 visits from people across 33 different countries reading my postings on a regular basis (see last posting SO WHO ARE YOU).
I am now eagerly looking forward to many more years of building upon this success and finding ways to improve it all the time. My newest addition is a brand new 'virtual me' (and yes, that is my real voice). Turn up your volume or load a sound card and you will hear what I have to say. Just be aware that if you click from one posting to another on the blog, I WILL keep popping up again and again, if you get fed up of this, just turn the volume down!
So go on, help me celebrate my first three years by spreading the word of this blog to maybe another 300+ readers. Just send the URL http://jozefa.blogspot.com to just ONE person you know that would find the contents helpful to further their own personal and/or organisation's training & development plans.
And, as a very special thank you for helping me to continue to spread the word about exceptional and effective organisational learning and development practice, any contacts or referrals you instigate that result in a client commissioning work from me will earn YOU 12 weeks personal eMentoring support in any areas that link to Learning & Development, Training Design & Delivery or Management Development - totally FREE OF CHARGE (normally worth £300).
Now that's an enticement to spread the word, isn't it?
Just send me an e-mail stating who you have recommended me to and I will contact you if they purchase one of my 'Training the Trainer' learning programmes or contract some interim/temporary learning and development support. Then you can start to think about what eMentoring support you might need from me, it's as simple as that.
Many thanks and keep coming back to read this blog.
Józefa
E-mail: jozefa@thepolexperience.com
Sunday, September 18, 2005
SO WHO ARE YOU?
The learning journey continues..
Exciting news, people from 33 different countries are regularly reading my blog - how fantastic!
With over 48% from the UK, nearly 25% from US and over 5% from Canada this is an amazing result for an independent learning practitioner like myself, and what a wide range of other countries, including:
Netherlands; Singapore; Belgium; South Africa; Sweden; Greece; Germany; Poland; Malaysia; Morocco; Australia; Ukraine; Belarus; Luxembourg; India; Hong Kong; Mauritius; Spain; Portugal; Philippines; Switzerland; Kenya; Chile; Finland; Romania; Cote D'Ivoire; Denmark; Azerbaijan and Italy - phew!
Welcome to each and every one of you, glad to have you on board.
Do come back and maybe even post a comment or two about what you read.
Józefa @ The POL Experience
Please note that I have taken certain action to prevent just anyone from posting comments on this weblog. This goes against my better judgement but is due to various parties abusing this system and flooding it with unwanted and highly unsuitable material. If you would like to post a comment, then please send me an e-mail to blog@thepolexperience.com and I will post this on your behalf.
Thursday, September 01, 2005
NEW PHASE FOR THE POL EXPERIENCE
So much of my time over the last three years has been spent working with organisations supporting local changes through people involvement and training that I have decided to offer, as part of my portfolio, a small range of learning programmes that can be delivered in a organisational context and venue.
These reasonably priced 'knowledge-chunks' are a sound investment as they can really make a difference to the way an organisation approaches its learning and development. Take a look at some of my client testimonials and then at my new expertise portfolio here and the range of learning programmes here.
Once you have seen these you will start to consider how they can be of use to you and maybe to others. Do feel free to pass on the details of my learning programmes to friends and colleagues who you think might also benefit from enhancing their organisational training and development activity.
Józefa
Thursday, August 11, 2005
TIME FOR REFLECTION?
Time for just a short post during what is turning out to be a typical English summer.
Time to stop and reflect upon the things in life that really matter - like family and friends and work colleagues based all around the world.
Time to make contact again with the long list in my address book, in my distribution list on MSN IM, and Skype and in the many discussion forums that I frequent. All to often time and work prevent such luxurious and thoughtful communication. The norm is usually just a quick-fire question, response and a goodbye!
Time to stop and take stock of my own personal development and the future direction for POL.
Time to nurture and develop new initiatives and exciting new projects and explore others' new ideas, like Fiona Robyn and her blog entitled 'a small stone'
So, slowly sipping my Pimms and Lemonade, watching the kids playing happily together in the garden, counting fluffy clouds as they go by, I am taking some TIME out for me!
Enjoy your summer everyone..back soon!
Józefa
The POL Experience website
Sunday, July 17, 2005
CROSS-MENTORING PRACTICE
WOW, what an awe inspiring time I have had over the last few days speaking, mingling, dancing and drinking with nearly 200 Russian, Mongolian and New Independent State [NIS] nationals from Ukraine, Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Mongolia and Uzbekistan.
The reason? I received an invitation to speak about People and Change to this group of participants on an EU-funded Management Training Programme at their end-of-programme Europa Seminar at Manchester University.
Here was a group of people who were not only motivated by this programme but firmly intent on doing something with what they had learned back in their own countries to affect much needed change. In talking to them further [over a few vodka's as you do], it became apparent that this was not going to be easy for them to overturn many years of traditional management style and former regimes.
What was clear however, was their determination in the face of adversity. Former MTP1 alumni participant, Tatiana, proffered a shining example of someone who had achieved such major change in her home town through the development of her real estate business newspaper. She clearly inspired those on MTP3 with her words and the raptuous applause said it all.
My thanks go to all those that I met, I am afraid that I remember only a few names such as Max, Vadim, Natasha and Natasha, Iryna, Christyakova, Eugeni, Mikhail, Nelya, Elena, Evgeniy, Yulia, Lesya, Carine, Christiana, Sergey and of course Oleg [who danced me round the floor to the Beatles tribute band most of the night] and to those with whom I drank and sang Russian songs and finally played volleyball on the grass at 3am! [thank you for the present of the ball, my daughter loves it].
Hobbling back to the hotel [to do with my having broken the heel off my shoe - never play volleyball in high heels - and not from the drink or my age you understand] I carried with me some wonderful memories from a group that I hope get to realise their ambitions and dreams.
Perhaps, this then reminds us in the UK that it is good to have ambitious and far reaching dreams and strive each day to turn them into a reality. For those of you who have promised to get back in touch with me, please do, and also when you read this blog, perhaps post some comments in the box that pops up with your own memories of your trip to UK.
Some pictures that captured the themes and the feelings are posted here..
Józefa
The POL Experience website
Monday, July 04, 2005
CYNEFIN PRACTITIONER PROGRAMME
After a wonderfully tiring and brain stimulating four days, I return home from Greenwich, London with a wealth of ideas and applications for Dave Snowden's Cynefin approach.
This medley of pictures shows only some of the story, but serves to highlight the concentration levels that were needed (even when we were set to task to communicate with our eyes closed). It will take a while to truly understand this completely different approach to changing organisational mindsets and supporting knowledge development and sharing, however, the potential benefits are so great that it won't be long before I am using some of the techniques in my work with existing and new clients.
I will have more to say about this once I have recovered from a now (half expected) nasty cold..
Wednesday, June 01, 2005
CPD - CONTINUING PROFESSIONAL DEVELOPMENT
CPD has always been important to me and I have been an active participant for over 15 years, thanks to an old healthcare manager of mine, Steve, who clearly explained why it was so vital and was a good role model himself.
Managers like him are far and few between, mainly because he relished in the fact that I was learning and developing and challenging him and his ideas, often during our time in the photocopying room preparing for an imminent training session, he and I would play mental ping pong and find that from such an exchange, new and interesting models and concepts would be explored and created.
Keeping up to date with professional practice, irrespective of whether your professional body requires it of you for re-registration or not, is an absolute must, and certainly something that should be offered as evidence of competence and quality when speaking to clients during the commissioning process.
My current involvement in CPD is extremely active here are just a few of the things I am involved in: attending and speaking at conferences, doing research and writing papers, undertaking additional training and qualification, participating in new and exciting discussion forums and public speaking.
Phew, this should keep me busy for a while!
Why not try it for yourself?
Józefa @ The POL Experience
Monday, May 02, 2005
COMMITMENT IS OUR GREATEST RESOURCE
So often we find ourselves coming up with ideas regarding things that we would love to do, some needing just us and some needing the support of others to fulfil these dreams.
In our personal lives as well as our business lives commitment features strongly and without it momentum and motivation is lost and slowly the idea dies. As someone who is just in the process of starting up a new organisational venture, I find myself dependent on the commitment of others to make it work.
Which is why I was so encouraged to read the set of 5 guiding principles from a group of young individuals calling themselves 'Pioneers of Change'
Their five principles are centred around:
- Be yourself
- Findwhat really matters to you
- Start now
- Engage with others – don’t go it alone
- Never stop asking questions
In terms of 'engaging with others' they go on...
"Engage with others.. Connect with something bigger than yourself. Search for those who are working on similar or related things, share ideas with them,ask them for help and work with them where useful. Be willing to offer them help when they need it as well. Engaging with others is about engaging with those who share your visions, but also about engaging with those who think differently from you and are doing something that may seem completely different and unrelated. Engage across diversity, for that is how we learn. That is how we will create and make new discoveries. If you cannot engage directly with those who conflict with you, then seek to understand and to learn from your differences and work based on that learning. Engaging with others is about recognising interdependence. And about practicing humility."
Perhaps,one final addition to the above, as this takes time to develop and nurture is - have patience and understanding and allow others to catch up in their own time.
Commitment it seems really IS our greatest resource, and as such we should use it well.
Józefa @ The POL Experience
Thursday, April 14, 2005
WE CLEARLY NEED HELP!
Well what has it come to when we need the expertise of David Gurteen and Mick Cope to get us to talk to each other?
Have our communication skills deteriorated so much with the increased use of computers that we need to attend a Knowledge Café and have Mick encourage us to stand up and walk round and introduce ourselves?
Speed dating was muted, same principle, but you didn't necessarily leave with a 'partner' for the evening, though it has to be said a few of us DID frequent the local hostelry to continue with the 'relationship -building' - and a great time was had by all!
My thanks to David and to Mick and and also to those that I did meet and would have like to talk to for longer, these included Jonathan [from Oxfordshire] , Lloyd [podcasting], Tricia [weblogs], Lesley [HMCE], Diomiu [ex-student], Andrew [IS], Jason, Mark [Middx] and two guys in the pub [one American and one Sri Lanken sorry I don't remember your names] who always had 'just one more question'. Just to let you both know, I did finally catch my train, but only just.
Look forward to seeing some of you again at the Knowledge Barbeque at University of Greenwich on 9th June.
Józefa @ The POL Experience
Monday, April 04, 2005
IN MEMORY OF KAROL JOZEF WOJTYŁA 1920-2005
Click here for details of his last will and testament
Polish version
English version
Italian version
German version
Audio version (English)
Vatican radio (Other languages)
Józefa @ The POL Experience
Wednesday, March 23, 2005
SEEMS FLICKR IS REALLY TAKING OFF
Just a few posts ago I was extolling the virtues of a new online photo management system I had discovered called Flickr. Well it now seems like others are catching on aswell, because it has just been bought up by Yahoo and is being heralded by no other that the award winning Tom Coates, recent winner of a Lifetime Achievement Award for his weblog plasticbag.org.
Check out the BBC article and try Flickr for yourself, it is really cool
Józefa @ The POL Experience
Wednesday, March 16, 2005
BE THE CHANGE
If you do nothing else this year then do investigate a wonderfully inspiring event called 'Be the Change' due to take place in London between 5th & 7th May 2005. This second event will again bring together individuals and organisations at the forefront of change to address some of the urgent issues facing humanity today - in our environment, our communities, our economic system, in our very consciousness.
At the 2004 event, the words and deeply moving presentation from Hafsat Abiola, Human Rights Activist from Nigeria and Founder/Director of the Kudirat Initiative for Democracy (KIND) could not have failed to inspire.
"The only way we can solve problems is when we actually say yes to the unreasonable ideas that form in our minds, that will give us new experiences that will help our mind become a different mind"
Visit their website and view the 10-minute preview from their 2004 conference and more information about this years's event, and maybe see you there?
Józefa @ The POL Experience
Tuesday, March 15, 2005
YOU CAN NOW 'TALK' TO ME
I have been tidying up my communication channels and can now be found for quick Instant Messaging (IM) chats when I am in the office, my MSN address is
im@thepolexperience.com
If you don't have MSN go to their website and download the software, it is FREE. I use version 6.2 but the Beta version 7 is really great. It is just that until more people have this, the slightly lower version is better.
Why not log in and have a 'chat'?
Józefa @ The POL Experience
Tuesday, March 08, 2005
BRAND NEW LOGO FOR POL
This is my new company logo and icon for my website, click on the link to find out about the kind of work I am currently involved in and previous projects and experience.
Why not visit my online slide show at http://www.flickr.com/photos/thepole/sets/121681 where there are a series of pictures of the groups I have worked with over the last few years - you never know, you might see yourself there!
Józefa @ The POL Experience
Tuesday, February 22, 2005
GLOBAL BLOGGER ACTION DAY - 22nd February 2005
Today is "Free Mojtaba and Arash Day" here in Blogoshpere. Mojtaba and Arash are two Iranian bloggers currently in prison for, well, blogging. For "Free Mojtaba and Aresh Day," we free bloggers are urged to hold a day of "silence" (i.e. refrain from blogging) and to put up a banner instead.
For more information read the latest BBC news
Tuesday, February 15, 2005
SOLITARY TREE
testing blogging entry - liked this picture from Flickr so decided to see if I could upload it on here - whoopee I did it!
Józefa
FLICKR
This new free tool allows me to post a series of photos for a specified group to see or go public on a specially dedicated web space, and even offer a slide show facility. If I come across photos that I like I can send these straight here onto my blog - so expect a fair bit of practising for a while.
If any of you try this out do post your comments here.
Józefa
The POL Experience
Wednesday, February 09, 2005
WHAT A LOAD OF LOGGERS?
Having recently been involved in a series of training sessions and University lecturing around Personal Development I find myself constantly referring to reflective practice, Learning Logs and blogging. As this was the case, it seemed sensible to share what I have been saying here in my own blog.
But hey, is this a weblog, k-log or a learning log?
David Gurteen, a lovely man and a wonderful source of knowledge about almost everything describes weblogs as a
“..an informal personal journal that is published publicly on the web. It is updated frequently - often several times a day or at the very least several times a week. At its simplest a blog consists of a number of entries or items. Each item has a title, a short description, a URL, the name of the author and the posted date. More sophisticated blogs can contain further information such as categories or multiple links”.Another definition comes from Wikipedia and of course there are variations on a theme.
There are Knowledge Logs or K-Logs: which is blogging to record one's knowledge about work issues, this can also be used as a reflective practice vehicle instead of a paper-bound ring binder file
There are also Learning Logs – which are not necessarily online unless you adapt the format and add this to your k-log. Have a look at how Andrew Gibbons describes his approach to learning logs http://www.andrewgibbons.co.uk/documents/50tips2.doc he also offers a simple yet reasonably sufficient format http://www.andrewgibbons.co.uk/documents/logsheet2.doc
There are News Logs - these could be an information blog (online), the purpose of which is to comment on and point to web resources on a specific topic or relevant news entries pertaining to a particular site or subject. Some sites have built in functions that allow readers to post directly such as they do on Wikipedia or through an intermediary source that acts as part of an authoring process to validate the news item before it is uploaded onto the News Log.
And I am sure there are plenty more... The key point is documenting in some way, shape or form, things that you want to be reminded of for future development, or reference or to share with others.
I shall leave the last word to David who so clearly outlines how you should feel about your blogging activities.
- Own it and take pride in it
- Use it as a record of your thoughts and ideas
- Create a learning journal
- Let it be very personal - an extention to your own voice
- Write primarily for yourself
- There is no pressure to publish, comment or reply
- Make it open and dynamic
- Create the feeling of having a 'conversation' not one of 'publishing'
If David and others are right, then blogging is soon going to be bigger than e-mail and such rapid growth and development in this field of communication will undoutbtedly change the web presence but also organisational life. Happy blogging.
Józefa
Tuesday, January 25, 2005
THANKS BRIGITTE
My colleague (and friend) Brigitte mailed me from Wavre, Belgium last week to introduce me to the very latest in communication tools, SKYPE
It is a great new P2P (person-to-person) vehicle that allows you to actually talk to your friends and colleagues through your computer.
Registration is FREE and talking to other SKYPE users is also FREE. You can see when they are online (just like with IM - instant messaging) and if you link it through your NetMeeting facility can see them via your webcam, just like having your own large videophone. Calls to non-SKYPE lines wherever they are in the world is really cheap and you can buy credits (in euros) online.
You will need a microphone and your computer will need either built in or free standing speakers, but apart from that, downloading takes just a few minutes and you're away.
So back to Brigitte, my colleague at the European Consortium for the Learning Organisation, well she and I can now have regular update chats (the FREE bit comes in handy when we do one of our 45 mins calls) and I can also have conference calls with my other ECLO ECLO Board member colleagues aswell.
Why not try it for yourself?
Józefa
The POL Experience